Maintenance & support

Databac’s team of technicians provide on- and off-site support to ensure continued performance of our customers’ automated systems. In addition to tailored support packages, the following programmes are available:


Telephone support

We will talk you through getting your system up and running again.

Telephone / fax / email support

A variety of contact methods to put you in touch with us, wherever you are.

Web-based support

Our online support service.

9-to-5 service

Support during standard office hours.

On-site support

We will come to you to service and repair your ID systems equipment.


We will repair your ID systems equipment and deliver it back to your office.

Hot-swap service

We can supply you with a replacement while your equipment is being repaired.

Special hours

Up to 24×7 support by special arrangement.

Technical support is carried out in accordance with procedures relating to our ISO9002 quality system.


Register your product

If you wish to register your product recently purchased from Databac, please click on the link below:

» Register