DATABAC HELP


Register your product

If you wish to register your product recently purchased from Databac, please click on the link below:
» Register

Maintenance and support

Databac’s team of technicians provide on- and off-site support to ensure continued performance of our customers’ automated systems. In addition to tailored support packages, the following programmes are available:

  • Telephone support
    We will talk you through getting your system up and running again.
  • Telephone / fax / email support
    A variety of contact methods to put you in touch with us, wherever you are.
  • Web-based support
    Our online support service.
  • 9-to-5 service
    Support during standard office hours.
  • On-site support
    We will come to you to service and repair your ID systems equipment.
  • Back-to-base
    We will repair your ID systems equipment and deliver it back to your office.
  • Hot-swap service
    We can supply you with a replacement while your equipment is being repaired.
  • Special hours
    Up to 24×7 support by special arrangement.

Technical support is carried out in accordance with procedures relating to our ISO9002 quality system.